Desktop Support Technician

Full-time (Hourly) • $25.00 - $31.00/hr • Snohomish County, WA

Methodworks Consulting is seeking a Desktop Support Technician with the desire to learn more about the advanced technologies we work with. This position will offer you an opportunity for hands-on experience with IT Systems, software, IT architecture, and infrastructure according to industry standards.

Our clients include a diverse mix of businesses ranging from small businesses, non-profits, and municipalities to large corporations. We work closely with our clients' staff, providing them with access to specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients.

Essential Job Functions:

• Function as a Desktop Support Technician (DST) providing professional, high-level customer service.
• Provide IT support for client software, desktops, and network infrastructure.
• Provide remote support and onsite troubleshooting (workstations, printers, etc.).
• Support Microsoft Technologies, including Windows Server and Windows 11.
• Installs, maintains, supports, and troubleshoots operating systems and a wide variety of software applications, peripheral devices, and network connectivity issues.
• Troubleshoot at the network level: LAN/WAN, routers, firewalls, and security.
• Monitor and respond to alerts in ticketing systems (Atera), log all work in the ticketing systems, and enter time and expenses accurately.
• Document standard operating procedures.
• Communicate clearly with clients: status updates, next steps, expected downtime, and changes.
• Provide support for all Apple and Android devices, including phones and tablets.
• Work on special projects and perform other duties as assigned.

What you will need:

• Excellent work ethic and the ability to be a productive and dependable team member.
• Maintain a high level of professionalism in speech, conduct, and appearance.
• Ability to engage with staff, clients, and colleagues across multiple office and remote locations with timely written communication, remote teleconference presence, and phone contact as needed.
• Knowledge of networking fundamentals (DHCP, DNS, TCP/IP, VPN connectivity, etc.).
• Must be organized, follow through and make sure issues are resolved in a timely manner.
• 2+ years' experience supporting end-users with computer hardware, software, and networking protocols.
• Extensive support experience in a Windows-based environment.
• Office 365, Active Directory, Windows Server, Windows desktops, (VMware knowledge of scripting languages, including power-shell, is preferred.
• Ability to work in a fast-paced environment.
• Fast learner and team player.
• Sufficient mobility to perform duties in small spaces involving crouching, stooping, kneeling, and physical strength to lift 30-45lbs.
• Pre-Employment criminal background check.
• Washington State driver's license for client site visits.

Benefits Include:

• Generous paid time off, including comp time.
• Company Holidays.
• Tuition Reimbursement.

Schedule:

• Monday to Friday
• Weekend Availability
• On Call